Running insurance processes on an ageing system is expensive and can slow down business development. Mainframes rarely support the 24/7 uptime required of a modern insurance operation, while poor support for retroactive or future calculations causes costly manual work and additional reporting rounds in the back office. These problems are compounded when changes in the external technical environment force costly compatibility modifications.
In addition, many ageing IT systems no longer have proper support for new insurance products. Developing and launching new products on an old in-house system may be too complicated and costly, or a legacy system vendor may simply have halted product development. Sales and distribution models have also grown in complexity and thus insurers need to support many more channels than in the past.
The result of these challenges is that many insurance IT departments are locked into maintenance mode, with few resources to invest in new business development or the improvement of customer service. Insurers with ageing systems often use the vast majority of their IT budgets simply to maintain an existing solution based on undesirable product and service concepts.
During recent years there has also been a great deal of flux in the regulatory environment for insurers. Requirements such as the Solvency II framework, for example, will place additional demands on the financing and reporting structures of many EU insurers. At the same time a host of local tax and pension reforms are changing the way insurers look at their business. This dynamic regulatory framework is not only raising compliance costs for insurers; it is also causing them to consider moving from offering traditional defined benefit policies to a defined contribution model. Such a move can be extremely challenging to make on a legacy mainframe system.
Profit Life&Pension
Designed to meet all of the challenges faced by today’s insurers, Profit Life&Pension is a complete suite of web-based software modules that you give you full control over your life, pension, risk and long-term savings products.